One of the questions I get asked SO many times is “where did you get your kitchen from?” followed by “would you recommend them?”. If you didn’t already know, our kitchen is from DIY-Kitchens and the answer is YES, I would definitely recommend them. And I thought I would write an in-depth DIY-Kitchens review as to why.
So, if want to know what the experience of buying from DIY-Kitchens is really like, as well as what the actual quality of the kitchen – then keep reading…
DIY Kitchens – It Means DO IT YOURSELF. But let me explain…
I think the first thing that would put anyone off buying from DIY-Kitchen is the word “DIY”. If you have absolutely no DIY-experience, knowledge or care to fit your own kitchen then you may just run a mile at even the slightest sniff of the word.
But actually, it doesn’t mean you have to fit your own kitchen, it simply means DIY-Kitchens are a supply-only company, so they do not offer their own fitting service. Whilst you CAN fit the kitchen yourself (as we did), you can also find a local joiner or kitchen fitter who will do it for you. I think this is actually a great thing because it means you can pick your own installer, based on reviews or even personal recommendations. If you’re spending thousands on a kitchen, you want to an installer you can trust! It gives you more choice in my opinion.
And of course, if you choose to DIY fit, you can save yourself £££! For those trying to renovate on a budget like us, this is a really great way to keep costs down. It enabled us to spend on other things, like a log burner, or the roof window – which we would never have been able to afford otherwise!
It Also Means DESIGN It Yourself
This is probably another thing that scares people – the idea of having to design their own kitchen. Where do you even begin? How do you know where to put the sink, the fridge, the cooker? How do you know it will fit? For some people, designing a kitchen may be exciting, fairly straightforward and open up your inner creativity.
For others, it may be a weight of stress, anxiety and uncertainty about whether or not you’re doing anything right. Will the layout work? Will it look good? I can totally understand.
Something I’ve seen a few people online do is to use another kitchen supplier who offers a free design service to plan and design their kitchen. And then with that design, using it with DIY-kitchens. This may seem a little cheeky, but they do say their free designs are obligation-free, right? It’s not something we’ve personally done, but I know a few people have.
At some point, I’d like to do a blog post with tips on designing your own kitchen, but one thing I do recommend is using the DIY-Kitchens online 3D planning tool. Or, if you prefer to get a bit more hands-on, they also offer a cutout planner. This allows you to print and stick pieces of paper onto a grid to design your dream kitchen.
On a personal note, I REALLY prefer the DIY design method. I know a couple of people who used a kitchen designer (buying elsewhere) but also already knew what they wanted – and they said it was really annoying constantly having to push through their ideas to someone who maybe wasn’t quite on board. I really liked just being left alone to design and order the kitchen ourselves. It also meant we could be in control of spending and see directly where we could make savings. For example, drawers are ££ so we opted for mostly cupboards.
Quality: 18mm Thick Cabinets Which Come Pre-Built For Easy Installation
There are a few things which personally drew me to DIY-kitchens and the first thing, was the quality of their cabinets. They’re 18mm thick, which is equal or thicker than all other similar kitchen competitors.
They also come pre-built, which means there’s no assembling required! If you have a fairly large kitchen, this will cut down on your installation time considerably. Their units are also glued as well as dowelled, which also makes them stronger than your average flatpack kitchen. And having used a flatpack kitchen in our previous house and I can personally vouch for a quality difference! No twisting in the cabinets, no loose screws, no problems with sides not aligning properly. Quality-wise, I honestly think buying pre-built, glued and dowelled units makes SUCH a difference.
Having everything pre-built also means it’s been tested and gone through quality control. It’s all done prior to arriving in your home. All you have to do is pop the kitchen in place!
Large Selection of Units, Styles and Colours
Colours
Another thing I absolutely loved about DIY-kitchens was their large selection of colours and different units and kitchen styles available.
Many of their kitchens come in over 10+ different colours and there’s also the option to have your own custom colour sprayed too! The large colour range was specifically a huge selling point for us, as it really allows you to create the kitchen YOU want, rather than being limited to just a few “standard” colours. You can be as unique or as bold as you want!
Our kitchen is in the colour “graphite” which sadly has now been discontinued, although I think “carbon” is fairly similar.
Kitchen Styles
We were also super impressed by the number of different kitchen styles (or door styles) available. There’s something for every budget and style, from gloss kitchens to ultra-modern handle-less kitchens, traditional kitchens and even inline effect kitchens.
You also have the option to choose between textured door finishes or smooth finishes as well as different materials too. Foil-wrapped MDF for a more budget kitchen, or solid wood and veneer if you’re feeling a bit more spendy.
We picked a classic shaker kitchen in solid wood and veneer, hoping this will keep our kitchen stylish for many years – and solid wood means we can always paint it again in the future!
Units
So we’ve covered colours and finishes – but what REALLY sold me on top of all that, was the fantastic selection of different units available. From pull-out bin units, spice units, basket units, dresser units, entire larder cupboards – they really have everything you need and more! Which is something you don’t get with a lot of the “off the shelf” kitchens available out there.
The full selection depends on each kitchen style – so if you’re desperate for a specific unit, in particular, it’s worth checking it’s made in your preferred style before you fully commit! It’s actually one of the reasons we chose the kitchen style “Linwood”, as we were initially on the fence and also considering “Malton”, but the later range didn’t offer a basket unit. That made my mind up!
If you want to see a full comparison between what DIY-kitchen offer (in terms of quality and selection) compared to other kitchen suppliers: this page on their website everything you need to know.
Attention to Detail: Inside The Units
This is something that I had never even considered would be an option when we were first shopping for kitchens! Yep, you can choose what finish/colour you want INSIDE the cupboards too.
It sounds a bit unnecessary, but you’d be surprised how much it makes the kitchen feel more luxurious compared to the standard white you get in a lot of kitchens. We opted for Light Winchester Oak, which looks really realistic in my opinion and contrasts nicely against the dark grey. I love it! This is such a simple extra to offer, but what a difference it makes.
I also loved the fact DIY-Kitchens offered tongue and groove end panels too. Whilst they cost a little bit more – they’re another small touch that adds just that extra detail to the kitchen.
Easy To Fit – Most Installation Fittings are Supplied
OK, so I’m assuming here that you are going to be fitting the kitchen yourself. Well, you’ll be pleased to know that most of the fittings you need are also supplied. This includes specific screws to clamp your units together, fittings for securing your plinths in position and all the fittings you need to hang wall cabinets.
The only things we needed to buy as extra was some basic screws for securing the end panels in place and some kitchen cabinet space plugs to secure the units to the wall. If you’re having pelmets and cornices, you may also need these little block connectors as well. It’s a shame they don’t add those in the packet, but it’s not going to break the bank buying them and I did like the fact they included touch-up paint as well!
In terms of fitting the kitchen, I really don’t think it’s too difficult or requires huge amounts of DIY experience. It’s more time-consuming than anything! But the specific DIY design of these DIY-Kitchens really simplifies the process. It mainly a matter of putting in place, levelling and cutting any necessary end panels/boards.
If you read more about how to fit your own DIY-Kitchen, then please check out this post!
Lead Times Can Be Long at Times – So Plan In Advance!
Whilst I love DIY-Kitchens and have personally used twice now, I do think there are a few things to know before you buy. The lead times on their kitchens are specific to which kitchen you’re buying and which colour you’re buying.
Sometimes this can be fairly short, as little as 2-3 weeks, other times it may be much longer. When we did Grants’ parents kitchen, it was SEVEN weeks. This actually delayed us quite a lot and the kitchen annoying arrived just days before we were due to go on holiday. NOT ideal. So yeah, if you need a quick turnaround on a kitchen for whatever reason, definitely plan ahead of time.
One thing you can do though is to order months ahead of time and schedule delivery much later on. I especially recommend doing this when there’s a discount going on (look out on bank holidays!). We bought our own kitchen during the January sale but scheduled delivery for last week in March. That’s almost 4 months on.
Only 1 Showroom, but worth a visit if you can!
Unfortunately, there is only ONE showroom in the UK at the moment, which I think is a real shame. I would personally have been very wary about cashing out thousands on a kitchen that I hadn’t been able to see and feel in real life.
If you CAN make the journey to South Yorkshire, I think it is well worth it. You can see pretty much all the different units available, from pan drawers to pull-out spice racks and dresser units etc. As well as the different kitchen styles themselves. I actually found this was really useful and helped with deciding which specific units we wanted and didn’t want. There’s nothing quite like seeing and trying is there?
You can view a little tour of our trip to the DIY-kitchens showroom here – although this was a few years back now, so I’m not sure how much it has changed. I would love to see DIY-kitchens investing in more showrooms in the future as I honestly think it’s well worth seeing the kitchen before you buy.
Free Samples (Providing you Return them)
If you can’t make it to the showroom, then don’t panic, because you can still buy sample doors to view, so you can compare the different kitchen styles and colours available.
The door samples are just over £5 each and you can return them for free by giving to the driver when your kitchen arrives. Or if you choose not to order, you can return through the post and still get your refund.
Although we went to visit the DIY Kitchens showroom, I still found it really useful to buy a sample door to take home. You’ll find the colours will look very different in different spaces – and actually, it completely changed my mind on what I originally had planned. So I thoroughly recommend doing this – and in particular, testing it against the actual lighting you will have in the room.
Support Ticket System for Customer Service
When you’re spending thousands on a kitchen, you also want to know how well things will be resolved if anything goes wrong. So, is their customer service any good?
The way their customer service works is through an online ticketed system. You submit an enquiry through the website and they respond. It’s really straightforward and in my experience, they were also really quick to respond. You even get a text message when an answer is ready! I actually sent a couple of questions prior to buying our kitchen and I think both were answered within 24hours.
When we did Grants’ parent’s kitchen, we had a couple of drawer fronts missing from the delivery (presumably they didn’t pass quality control) and were told replacements would be sent within 7 days. They never actually arrived, so I sent a query through the online ticketed system, they quickly responded, resolved the issue and sent replacements within just a matter of days.
One thing I will mention though is that you do need to check your kitchen for any damage/missing items within so-many days of it arriving. So if your order arrives ahead of actually fitting it, do still check everything!!
You Cannot Return Kitchen Units – So Check Your Order Carefully!
Another thing worth noting is that you cannot return any kitchen units since they are built to order. So let’s say you bought a pull-out bin unit but decided you would rather just a normal base cupboard instead – you cannot return or swap it. I think this is the case with most kitchen suppliers, but it’s worth knowing before you buy. Especially if you accidentally add an extra unit to your order – check and check again!
We actually bought an 800mm unit we didn’t use and decided to change for a smaller one. Although we couldn’t simply swap/return the unit, DIY Kitchens were really kind and offered the same discount we had purchased with (10% off during sale) for the additional unit. We genuinely found customer service to be fantastic!
Delivery Costs aren’t The Cheapest
In my opinion, the delivery costs are pretty darn high. There are three levels to choose from; Standard, Gold or Platinum. The price for each level varies, starting at £75 and rising to £250.
The cheaper option is for 1-man delivery and you don’t get a choice of day or time. The higher cost option allows you to pick a specific day and you’ll also get 2-men delivering. I think that’s quite a large price to pay for such a privilege – and I know a lot of people can’t be as flexible with delivery days so would be forced to pay that amount. If you opt for 1-man delivery, you actually need to offload the kitchen yourself as well and I can imagine that wouldn’t be a doable option for everyone too!
Either way, it’s definitely something you’ll need to consider on top of your kitchen cost. Oh, and if you live on a road with limited access for a large vehicle, you also need to pay a surcharge for a smaller van, which unfortunately we had to pay for, so ours was £125 which I personally feel is rather high, especially if your kitchen isn’t huge, so you don’t have that many units. But maybe I’m just too stingy?
Affordable and Great Value for Money!
Overall, I personally think DIY Kitchens offer great quality units at a decent price. Unlike other kitchens suppliers, there is no room for haggling (or at least, I don’t believe so?!) but at least you know that what you’re paying for each unit, the next person is also paying the same. Which in my opinion, is far fairer. And the overall price you pay isn’t just based on your haggling techniques. ‘Cause let’s face it – we don’t all have those skills! I know I certainly don’t.
We spent £2500 on our own kitchen from DIY-Kitchens (this didn’t include the worktop or the appliances) and although that’s a rather hefty sum, I still think the kitchen looks like it should have cost a hella lot more! We could have saved money buying a few cheaper units (pan drawer, baskets and worktop dresser added quite considerably to the price!) but, I think it’s those units that had a variety to the room and make it look more swish.
Almost three years on, our kitchen still looks just as good as new. There are no visible signs of wear, the drawers fronts aren’t falling off, shelves haven’t begun to sag, there’s no peeling on the interior – it’s all just as it was, the day we fit it! And if you can’t tell – I’m certainly beyond pleased with it.
Overall Thoughts: YES, We Recommend!
So overall, I definitely rate and recommend DIY Kitchens! And I’m not just saying that – as we have personally used them twice now and I would still use again.
I love being able to design my own kitchen, I think the quality is fantastic and the price is reasonable. You can save a wad fitting the kitchen yourself and providing you have a bit of DIY-know-how, it’s really not super complicated.
In the future, I hope they’ll invest in a couple more showrooms as I really don’t know how I would have felt spending thousands on a kitchen that I hadn’t been able to view beforehand. And I’d also like to see a slightly cheaper delivery fee. But hey, I still paid it didn’t I? It didn’t exactly put me off ordering!
I would love to know whether you’ve ordered from DIY-kitchens before? What your experience was like? And would you recommend to others? Let us know in the comments below, so others can read too!
I hope this review was helpful to those of you thinking about buying from DIY-Kitchens and if you have any questions, feel free to drop me a message as well!
34 Comments
Hi K,
Great review of DIY Kitchens and sound advice about checking the units ahead of fitting. What floor is that you have? It looks so good with your kitchen and I really want a sample!
Thanks,
Martin
Hi Martin! It’s an Umbrian Limestone floor – we bought ours from a seller on eBay (search Stoneworld-uk) which was considerably cheaper than shops, but you can also find it at Floors of Stone if you prefer to buy from a shop!
Thanks for the helpful writeup – we’re looking at DIY Kitchens as well as limestone or limestone-effect tiles!
Quick question on the latter: how cold do you find them underfoot? We love the look of it, but are just nervous it’s going to be mega-cold in winter (budget won’t stretch to underfloor heating)…
For most of the year, we don’t find them particularly cold at all! When the sun shines directly on them in summer, they can actually be too hot to stand on!! We have insulation underneath the stone so it’s not crazy cold in winter – but if there’s no heating on, you’d definitely want socks standing on them! We had ceramic tiles in our old house (without insulation) and actually found these to be much colder underfoot. I definitely recommend insulating underneath to prevent heat loss – but on the whole, limestone does retain heat really well compared to other materials! Hope this helps 🙂
Very useful review so thankyou!! Love DIY Kitchens, definitely going to use them ..how did you go about measuring your kitchen and ordering the right units to fit the space, was this hard? That’s the only thing I’m worrying about with ordering my own kitchen. TIA! x
Hey Hannah! So glad this post was useful!
I’m actually working on a blog post at the moment which explains how we went about measuring/designing, so hopefully that will be up soonish. If your kitchen needs to fit in-between two walls, then I definitely recommend using a laser-measure over a tape measure. It’ll give you a more accurate measurement and they’re not too expensive to buy – just make sure you take several measurements at different heights as many homes won’t have straight walls. Ours definitely wasn’t, anyway.
After that, the DIY-kitchens planner (3D or paper cut out) will allow you to try out different combinations of units to see what fits. It’s all trial and error really and trying to decide which units you definitely want to be bigger than others and how you’ll use each unit. We re-arranged our plan quite a few times until we were happy, so my main piece of advice is just don’t rush and try as many layouts/combinations as you need until you’re 100%! Good luck!!
Such a good awful review, thank you. And a great price too – I was amazed at how good that was. Great tip about a laser measure too. I’m very pleased to have discovered your blog. It’s going to be invaluable as I plan my new kitchen. Thank you!
We bought ours from DIY and it looks amazing. Good quality of the actual kitchen. You do have to sit down and put in a lot of hours of planning and designing as their software is not very user friendly at all. It’s worth it if you have the time and energy to do so. The problem we had with DIY kitchen is that their post sales service is poor to say the least. They sent us the wrong size unit three times. So every time they sent the wrong one we had to ‘open a ticket’ in their website (you couldn’t speak to anyone due to Covid apparently) requesting another unit. Which again, they sent the same wrong one three times. At last they sent us the right one (twice) but with no doorstoppers which caused the door to scratch. So now we have been waiting for another door AND the doorstoppers for 1 1/2 month. To be fair to them, they did give us a refund for the amount of the unit (after toing and froing negotiating) but I’d rather have the kitchen with correct units delivered back in June than the refund. So, the kitchen quality and value for money is good (just) but you need to be ready to deal with them if anything goes wrong because their service is very poor. They are very disorganized.
Ah that sounds really frustrating! We had use their post sales help using the ticketted system for some missing drawer fronts, but it was sent out almost immediately and we had no follow-up problems. This wasn’t during covid though and presumably at a time of perhaps less demand!
Such a shame they let you down and you had to wait for so long!
Hi! I was just wondering if you could tell me when the DIY kitchens sale started last year? Was it actually in January or was it just after Christmas?
Thanks so much for this review, really helpful!
The year we bought our kitchen, which was 3 years ago now I think – the sale started on Christmas day but didn’t include all kitchen styles or colours.
In mid-late January it was extended to include all styles/colours if I’m remembering rightly. It was certainly at this point that they included the kitchen and colour we bought though! Hope that helps! 🙂
Hi – wondering what the payment options were? Can’t find this detail anywhere! Doesn’t look like they have a finance option so assume you need to pay all up front? If so, is it when ordering?
Thanks v much!
Hi! There was no finance options when we ordered a few years back, so unless that’s changed, I believe you need to pay full cost upfront at the time of making the order. Hope that helps 🙂
Thanks so much for taking the time to write this review, it’s a massive help to us.
We are currently renovating a cottage and our builder is trying to sway us towards a Howdens kitchen (standard shaker, wrapped doors 😞) We’re really not keen on it so started researching how to get a better quality kitchen for the same budget and accidentally stumbled across DIY kitchens.
I have to say we’re REALLY impressed…not just by the pricing and quality, but by the customer reviews & trustpilot scores, they come across as exceptional.
So, reading this blog has really helped put our minds at ease even further – so we now have our showroom viewing booked in for Sunday (can’t wait!)
They really are fantastic quality – I can’t imagine us ever buying from elsewhere, even in future houses! We found visiting the showroom SO useful as well, so I hope it was worth the trip for you too!
Good luck with the project, I hope you love your new soon-to-be kitchen as much as we love ours!! 🙂
How do i avoid missing things off my kitchen order. Did they give you a checklist? For example end panels, pelmets, plinths – do they tell you what length you need or do you have to work things out yourself entirely?
I don’t believe there is a checklist, however, they do check through your order before it goes to manufacturing and raise any queries – although obviously, this isn’t completely fool-proof and I’m sure issues/missing items do get missed.
Some things, such as having pelmets are personal preference rather than essential – so it’s really up to you to work these kind of details out (including length etc). If you’re working with a builder/kitchen fitter, I’d probably check through your shopping basket with them to make sure you don’t miss anything. Otherwise, if you’re DIYing like us, then my advice would be to just slowly think through the whole project and don’t rush your order!
I’m currently writing a blog post on designing/measuring/shopping for a new kitchen which might be useful to you soon!
Good review. One thing I am curious about it the weight of the doors… I’m looking for something weighty and was dismayed at the lightness of howdens integrated handle range. Any ranges/styles, options you thought were the heaviest?
Hey Steve! Their wooden door range would be the heaviest I imagine. We have the linwood range which I wouldn’t describe as lightweight at all! I’d order some samples to compare if you can – If you eventually go on to order from DIY-kitchens, you can return the samples when your kitchen gets delivered and they’ll give you a full refund! Good luck with your project!
I loved reading your blogs on yours and the in-laws’ kitchen reno. The info on the pantry will be really useful when we redo our kitchen 2022. It’s great that you’re in England as so many bloggers are in America so it’s really relevant. Thank you for all the time you’ve spent writing the articles as I know how time consuming it can be. I hope we can visit the DIY showroom in the future, if there is a future beyond current restrictions. Happy New Year and enjoy your DIY kitchen.
Oh thank you so much for your lovely comment! So glad you’ve enjoyed some of my posts, it can definitely be time-consuming but it’s nice to know they’re helping others! Good luck with your kitchen redo next year, I hope it goes smoothly without too many bumps – and let’s definitely hope it’s a better year too with no restrictions too!
Thank you for taking the time to write such a detailed review and guide to using DIY Kitchens. I am currently on my 6th plan of our kitchen so hoping to order soon, preferably before the current sale ends.
I wish I could visit the showroom but it is too far for us and especially now with the lockdown I don’t think it will be possible. I really appreciated seeing your photos because it gave me a great example of what a real kitchen looks like compared to their 3D planner- something I really needed help within terms of visualisation. I will order my sample doors soon – I had no idea you could return them for a refund.
Your kitchen cabinets, layout and flooring are all lovely and work so nicely together.
Great blog post!!
I know exactly what you mean – I struggled to visualise ours too! The 3D planner is great but it’s definitely hard to imagine it as a real-life kitchen. I’m so pleased this post helped you, thanks so much for taking the time to comment and I hope the kitchen reno is going well too!!
Hi,
Thanks so much for this review, so helpful as we are currently trying to decide which supplier to go for!
I was wondering in your experience how hardwearing the painted finish on the units is? I really like the sound of DIY kitchens but worried about having to top up the paint finish constantly with having a young family around!
Hey Katie!
We haven’t had any issues with needing to touch up the paint! We don’t have kids (well, we just have a new baby, but he’s a while off being on the move!), but we do/did have two dogs who would sometimes jump up at the cabinet doors. So far, no scratches! I’d say they’re pretty hardwearing – ours look just as good the day we got them!
Love your review! Your story sounds very similar to ours – I originally thought DIY kitchens were linked to B&Q so bypassed the website. We ordered a kitchen from Wren but I wasn’t happy so looked again online and found DIY Kitchens. I emailed for a quote based on our Wren order and got a speedy response! We then took a trip from Falkirk to the showroom and were very impressed. I spent a few weeks designing our kitchen via their online planner and visited their showroom again prior to ordering – we were visiting Birmingham so not so long a drive this time. Kitchen has now been in for 2 years, no issues at all. We bought Norton Carbon with Oak worktops – looks very similar to yours. I tell everybody I know to use DIY Kitchens and I’m now in the middle of pricing up a new kitchen for a rental property!
Hi there!!
Absolutely over the moon to have found your website.
I am buying a house which needs A LOT of work and am so inspired and grateful for your detailed blogs!!
Did you guys take on these projects as a full time job? I work so only worried that it will take me years lol. The new house is a few doors down, on the same street, so that is handy.
Thank you so much for the inspiration, tutorials and time invested.
Best
Jules
Hi Jules! Thanks for your lovely comment! We definitely aren’t renovating full-time, we both have jobs – Grant does both day and night shifts, and I do night shifts, although currently on maternity leave!
We’ve been renovating our house for 7 years and still no where near finished, so it definitely does take time! It’s a juggling act with time and money, although money is probably our main obstactle and why our renovation is particularly slow. If you can afford to hire a bit of help here and there, it does take the pressure off. Some jobs are incredibly time-consuming and barely make a difference – quite unrewarding!! Other jobs are more enjoyable and give you a bit more of a sense of achievement. It’s a rollercoaster for sure!!
Good luck with your project and I hope it’s going well so far! 🙂
Thank you do much for taking the time to write the review.
We’re planning to get a DIY kitchen soon and I was wondering did you pay the extra to have soft close hinges or not?
Hey, yes we did! I think it was £2.50 per each door/drawer, so it does add up, but really glad we went for them, especially the drawers! We did consider buying elsewhere and fitting them ourselves which probably would have cost less but we were worried about the quality of cheaper options. The DIY-kitchen ones work really well, have had no issues!
I was incredibly impressed with your blog and the detail you went into about fitting your kitchen, I am an experienced DIY’er of many many years, and like you know the secret is taking your time, plan everything, check and check again, and the devil is always in the detail ! I kept looking at DIY kitchens but was a little cynical of their claims and some of the reviews if I’m honest, but your blog changed my mind entirely, so much so I’m definitely going the DIY kitchen route this time around ( and i’ve never fitted a kitchen ) they should pay you a retaining fee, you’re a most positive influence on their product, all the best with your ongoing renovation.
Thank you so much! I’m glad the post was helpful 🙂
Hi All,
I used DIY Kitchens as they were around £4500 compared to ~£7000 for the equivalent kitchen from Wren.
Our delivery was put back a week because of production problems so had to delay my fitter starting.
Items delivered early September were well wrapped, and they use their own delivery people. The driver told me there were some parts were missing, so I started a support ticket. Some parts were poor quality or faulty and were replaced, but it usually took a couple of weeks.
7 weeks on I am still waiting for a 3m section of cornicethat should have been on the original delivery.
Numerous phone call and emails using the support ticket system, lots of excuses.
The units are in the main good, but aftersales issues mean I am unlikely to use them again.
The samples idea is good, I had lots of different door samples which I sent back but had to contact them to get the refund.
Hi Terry! Thanks for taking the time to share your experience and I’m sorry things didn’t go nearly as straightforward for you! It sounds really frustrating having to chase parts and I’m sad to hear the after-sales fell short too, especially as our issues were so quickly resolved. I think how after-sales are handled really does makes all the difference!